Chatykit Privacy Policy

Effective Date: August 18, 2026
Last Updated: August 18, 2026

1. Scope

This Privacy Policy explains how FlowMind Technology Inc., doing business as Chatykit (“Chatykit,” “we,” “us,” or “our”), collects, uses, discloses, and retains personal information when you use Chatykit, including our website, accounts, AI chat features, paid memberships, and related services (collectively, the “Service”).

FlowMind Technology Inc. controls the personal information covered by this Privacy Policy. Our address is 300 Delaware Avenue, Suite 210-2207, Wilmington, DE 19801, United States. Contact support@chatykit.ai with a privacy question or request.

Please read this Privacy Policy together with our Terms of Use.

2. Information We Collect

2.1 Account and authentication information

Chatykit supports Google sign-in and email verification-code sign-in. Depending on the method you use, we may collect:

• your email address, account identifier, and account status;
• your name and Google account identifier when provided through Google sign-in;
• verification, authentication, session, and login-security information; and
• information needed to investigate unauthorized access or recover or secure an account.

Google processes information used for Google sign-in under its own terms and privacy policy. Chatykit does not receive your Google password.

2.2 Chat Content

We process the prompts, questions, text, instructions, and other materials you submit (“Input”), together with the responses generated through the Service (“Output”). We refer to Input and Output collectively as “Chat Content.”

Chat Content can contain personal information if you choose to include it. Do not submit passwords, payment-card information, government identification numbers, highly sensitive information, confidential information, or another person’s personal information unless you have a lawful basis and any required permission.

We may also process related request data, such as the model used, request time, generation status, error information, and safety or abuse signals.

2.3 Payment and subscription information

FlowMind Technology Inc. is the service provider and the merchant entity registered for Chatykit payments through Airwallex. Airwallex is the third-party payment channel and payment service provider we use.

We receive transaction and subscription information from Airwallex. This may include:

• the membership selected, price, currency, billing period, and renewal status;
• payment status, payment time, transaction identifier, and limited billing details;
• cancellation, refund, dispute, chargeback, and fraud-prevention information; and
• limited payment-method information, such as card brand and the last digits of a card, where provided.

Chatykit does not intend to receive or store your full payment-card number, security code, or online-banking credentials. Airwallex and participating banks, card networks, wallet providers, or other payment-method providers handle payment credentials under their applicable terms and privacy policies.

2.4 Device, log, cookie, and usage information

When you use the Service, we may automatically collect:

• IP address, browser type, device type, operating system, language, and approximate location derived from IP address;
• access time, referring page, pages or screens viewed, clicks, session identifiers, and cookie or local-storage identifiers;
• chat-feature usage, authentication events, subscription-status checks, and interactions with the Service; and
• diagnostic, error, performance, fraud-prevention, abuse-prevention, and security logs.

2.5 Support and request information

If you contact us, we collect your contact details, message, attachments, and information you provide when requesting support, cancellation, refund review, account deletion, privacy assistance, or investigation of an account or transaction.

3. How We Use Information

We use personal information to:

• create, authenticate, maintain, secure, and recover accounts;
• process Input and generate and deliver Output;
• maintain chat history and user-requested functionality where available;
• activate memberships and process trials, subscriptions, renewals, cancellations, refunds, disputes, and payment-status changes;
• respond to support, privacy, billing, account-deletion, and other requests;
• perform automated and manual safety checks, prevent fraud and abuse, investigate security incidents, and enforce our Terms of Use;
• maintain, troubleshoot, analyze, and improve the Service;
• send service, security, payment, support, and policy notices;
• comply with applicable law and valid legal process; and
• establish, exercise, or defend legal claims and protect users, Chatykit, FlowMind Technology Inc., and third parties.

We may create aggregated or de-identified information that cannot reasonably be linked to you and use it for analytics, security, research, and Service improvement.

We send marketing communications only where permitted by law. You may unsubscribe using the method in the message or by contacting support@chatykit.ai.

4. AI Processing

Chatykit uses meta/meta-llama-3-8b-instruct as its default chat model as of the Last Updated date. We process Chat Content and related technical request information to generate and deliver responses.

Service providers supporting Chatykit may process the Input, technical request information, Output, and task status needed to complete a chat request, maintain security, prevent abuse, troubleshoot errors, and comply with law. They process this information under the commercial, API, confidentiality, and data-protection terms applicable to our use of their services.

Chatykit does not use Chat Content to train a general-purpose Chatykit model. If we begin using Chat Content for model training or another materially different purpose, we will disclose that processing before it begins and obtain consent where required by law.

We do not publish Chat Content in advertising, case studies, public galleries, or marketing materials without your permission.

5. How We Disclose Information

We may disclose personal information to providers that perform services for Chatykit, including:

• Google and other authentication or email-verification providers used to authenticate accounts and deliver verification codes;
• cloud hosting, storage, content-delivery, security, and technical-infrastructure providers;
• AI model-serving and related technical providers used to complete chat requests;
• Airwallex and participating payment, banking, card-network, wallet, and fraud-prevention providers;
• analytics, diagnostics, communications, and customer-support providers; and
• legal, accounting, auditing, insurance, and other professional advisers.

We may also disclose information when reasonably necessary to comply with law or valid legal process, respond to lawful requests, enforce our agreements, investigate fraud or abuse, protect safety and rights, or complete a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets.

We may disclose information at your direction or with your consent.

Chatykit does not sell or rent personal information. We do not use personal information for targeted advertising.

6. Cookies and Similar Technologies

Chatykit uses essential cookies, local storage, and similar technologies for login state, sessions, security, fraud prevention, routing, preferences, and core Service functionality.

We may use analytics technologies to measure product use, diagnose errors, and improve performance. Where applicable law requires consent, non-essential analytics or marketing technologies remain disabled until you consent. You can manage cookies through your browser or any cookie controls we provide. Blocking essential technologies may prevent parts of the Service from working.

7. Legal Bases

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

• Performance of a contract: to create and maintain your account, provide chat functionality, and administer your membership;
• Legitimate interests: to operate, secure, troubleshoot, improve, and understand the Service; prevent fraud and abuse; and protect our legal rights, where those interests are not overridden by your rights;
• Consent: where we request consent, including for certain cookies, marketing, or materially different processing; and
• Legal obligations: to comply with applicable law, accounting and tax requirements, valid legal process, and regulatory obligations.

Where processing is based on consent, you may withdraw consent for future processing. Withdrawal does not affect processing that occurred lawfully before withdrawal.

8. Retention and Deletion

We retain information for the time reasonably needed to provide the Service, protect accounts, process payments, resolve disputes, enforce our agreements, and comply with legal, accounting, tax, and regulatory obligations.

• Account information is generally retained while your account is active and for the period reasonably needed after deletion to complete security, fraud-prevention, dispute, and legal obligations.
• Chat Content may be retained to provide chat history or other requested functionality. After deletion, limited copies may remain temporarily in backups or restricted systems and may be retained where necessary for security, abuse prevention, disputes, or legal obligations.
• Payment and subscription records may be retained as needed for payments, renewals, cancellations, refunds, disputes, chargebacks, fraud prevention, accounting, tax, and legal obligations.
• Support communications may be retained to resolve requests, document actions taken, prevent abuse, and maintain appropriate business records.
• Usage, diagnostic, and security logs may be retained for analytics, troubleshooting, reliability, fraud prevention, security, and abuse investigations.

To request account deletion, use any deletion function provided in the Service or email support@chatykit.ai from the email address associated with your account. Deletion may take time to complete across backups and provider systems. We may retain restricted copies where required or reasonably necessary for payment records, fraud prevention, security, disputes, enforcement, or legal compliance.

Account deletion and subscription cancellation are separate actions. Deleting your account does not cancel an active subscription. To stop future charges, you must separately cancel the subscription by emailing support@chatykit.ai in accordance with the Terms of Use.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These measures may include access controls, encryption in transit, monitoring, authentication protections, and other practices appropriate to the information involved.

No system can guarantee complete security. Protect access to your email and Google account, and contact support@chatykit.ai if you suspect unauthorized access to Chatykit.

10. International Transfers

FlowMind Technology Inc. is located in the United States. We and our providers may process information in the United States and other countries where our providers operate. Processing locations may depend on the providers used for authentication, email verification, hosting, payments, analytics, security, support, and AI chat processing.

Where required by applicable law, we use appropriate safeguards for cross-border transfers of personal information.

11. Your Privacy Rights

Depending on where you live, you may have the right to:

• access or receive a copy of personal information;
• correct inaccurate personal information;
• request deletion of personal information;
• restrict or object to certain processing;
• obtain a portable copy of certain information;
• withdraw consent where consent is the legal basis;
• opt out of marketing or certain data-sharing practices; and
• appeal a decision or complain to a data-protection authority.

Email support@chatykit.ai to exercise a right. We may verify your identity before completing a request. An authorized agent may submit a request where permitted by law, subject to appropriate verification. We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. Children’s Privacy

Chatykit is intended only for users who are at least 18 years old or the age of legal majority where they live. We do not knowingly collect personal information from children under 13 in the United States or from anyone below the minimum age at which they may lawfully consent to data processing in their jurisdiction.

If we learn that personal information was provided in violation of this section, we will take reasonable steps to delete it. Contact support@chatykit.ai if you believe this has occurred.

13. Third-Party Links and Services

The Service may link to third-party websites or services. Their privacy policies govern their independent collection and use of information. This Privacy Policy does not apply to third-party services that you access independently.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our Service, providers, data practices, or legal obligations change. The updated version will show a new Last Updated date. We will provide additional notice or obtain consent before a material change takes effect where required by law.

15. Contact

FlowMind Technology Inc.
300 Delaware Avenue, Suite 210-2207
Wilmington, DE 19801
United States

Privacy and support: support@chatykit.ai